FAQ
Frequently Asked Questions (FAQs)
General Questions
1. What is Smart Storage?
Smart Storage provides innovative and space-saving storage solutions to help you maximize your home or office space. Our products are designed for efficiency, organization, and style.
2. Where is Smart Storage based?
We are based in Mount Martha, Victoria, Australia, and serve customers across the country.
3. Do you have a physical store?
No, we are an online store only. This allows us to offer competitive prices and deliver our products straight to your door.
4. What types of products do you offer?
We offer a range of smart storage solutions, including:
- Space-saving furniture
- Kitchen and pantry organisers
- Garage and outdoor storage
- Closet and wardrobe solutions
- Innovative shelving and racks
Ordering & Payments
5. How do I place an order?
Simply browse our website, add your selected items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
6. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AMEX), PayPal, Afterpay, and Apple Pay for a seamless checkout experience.
7. Can I cancel or modify my order after placing it?
We process orders quickly, so if you need to make changes, please contact us as soon as possible at [info@smartstorage.au]. Once an order is shipped, we can’t make modifications.
Shipping & Delivery
8. Do you offer Australia-wide shipping?
Yes! We deliver to most locations across Australia and in fact New Zealand.
9. How long does delivery take?
Standard delivery takes between 3-7 business days, depending on your location. Express shipping options may be available at checkout depending on the product.
10. How much does shipping cost?
Shipping costs vary based on the product size and delivery location. You can see the shipping cost at checkout before finalizing your purchase. However, we have made the choice to do free shipping for orders over $50.
11. Do you offer free shipping?
Yes! Any order over $50 receives free shipping. We occasionally run promotions that include free shipping. Sign up for our newsletter to stay updated on special offers.
12. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email.
Returns & Warranty
13. What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you’re not satisfied, you can request a return by contacting our support team at [info@smartstorage.au].
14. Do your products come with a warranty?
Yes, all our products come with a minimum 12-month warranty. Please refer to individual product descriptions for warranty details.
15. What if my product arrives damaged or faulty?
We strive for top-quality products, but if you receive a damaged or faulty item, contact us within 7 days with photos, and we’ll arrange a replacement or refund.
Other Questions
16. Do you offer bulk discounts for businesses?
Yes, we provide bulk pricing for businesses and trades. Contact us at [info@smartstorage.au] for a custom quote.
17. How can I contact customer support?
You can reach us via email at [info@smartstorage.au] or through our contact form on the website. We typically respond within 24 hours.
18. Do you have an affiliate or partnership program?
Yes, we welcome partnerships! If you’re interested in collaborating, please email us for more details.