Frequently Asked Questions [Smart Storage AU]
Australia's leading online storage solution specialists helping busy families organise their homes since March 2025.
Find your answers by category below or if you can't find what you are after, click the button to be taken to our Contact Us page.
About Smart Storage Australia
Why Choose Smart Storage Australia?
✅ 100% Australian-owned business - Supporting local families from our Mount Martha, Victoria base
✅ FREE shipping nationwide on all orders over $50
✅ 30-day hassle-free returns - Shop with complete confidence
✅ Expert customer support - Australian team responds within 24 hours
✅ Innovative space-saving solutions for every room in your home
✅ Competitive online pricing - No physical store markups
Who is Smart Storage Australia?
Smart Storage Australia is a proudly Australian-owned online retailer specialising in innovative home storage and organization solutions. Based in Mount Martha, Victoria, we've been helping Australian families maximise their living spaces with smart, affordable storage products.
Why don't you have a physical store?
As an online-only retailer, we can offer you:
- Lower prices - No expensive retail rent means savings passed to you
- Wider product range - Access to the latest storage innovations
- Convenient shopping - Browse and buy from home, 24/7
- Direct-to-door delivery - Your storage solutions delivered Australia-wide
Do you deliver to my location in Australia?
Yes! We provide Australia-wide shipping to all major cities and regional areas including Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, and Hobart. There are a handful of locations that we are unable to reach, which you can find in our shipping policy. We also ship to some areas of New Zealand for our Kiwi customers.
Popular Storage Solutions & Product Categories
What storage solutions does Smart Storage Australia offer?
We specialise in innovative home organization products designed for busy Australian families:
- Kitchen & Pantry Organisation - Maximize your kitchen storage space with pull-out drawers, spice racks, and pantry organisers
- Bedroom & Wardrobe Storage - Transform cluttered closets with space-saving hangers, drawer dividers, and under-bed storage
- Garage & Outdoor Storage - Heavy-duty shelving, tool organization, and weatherproof storage solutions
- Living Room Organisation - Stylish storage ottomans, TV units with hidden compartments, and toy storage
- Bathroom Storage Solutions - Over-toilet cabinets, shower caddies, and under-sink organizers
- Office & Study Storage - Desk organisers, filing solutions, and space-saving furniture
All products are carefully selected for Australian homes and designed to solve common organisation challenges.
Easy Online Ordering & Secure Payments
How do I order storage products online?
Ordering is simple:
- Browse our storage categories or use search
- Add items to your cart
- Review your order at checkout
- Complete your details so we can contact you for your order
- Complete secure payment
- Receive instant email confirmation
What payment methods do you accept?
We accept all major payment options for your convenience:
- Credit Cards: Visa, Mastercard, American Express
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Shop Pay
- Buy Now, Pay Later: PayPal (shop now, pay in 4 installments)
NOTE: We are trying to get more BNPL options, but being a small company a lot of larger companies just won't help our small, family-owned businesses! But we will keep trying.
All payments are processed through secure, encrypted systems to protect your personal information.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, contact us immediately at info@smartstorage.au. Once your order is dispatched, we cannot make changes (but we will definitely try to help), but our 30-day return policy still applies.
Fast Australia-Wide Shipping & Delivery
How much does shipping cost for storage products?
FREE shipping on all orders over $50 (most popular option)
Standard shipping of $9.95 for orders under $50
As soon as you enter your address and if your order is above $50 you will see if shows FREE.
Express delivery is not available at the moment, but if we get enough requests we will explore it.
How long does delivery take in Australia?
- Standard delivery: 3-8 business days to most Australian locations
- In most cases it is fairly quick, but we like to be up-front as we are dependent on the carrier that has the goods.
- Remote areas: May require additional 2-3 days
Delivery times may vary during peak seasons or public holidays which we can't avoid.
Can I track my storage product delivery?
Absolutely! Once your order ships, you'll receive:
- Email notification with tracking number
- Real-time tracking through Australia Post or courier partner
We are exploring SMS - but again want to hear from customers.
Risk-Free Returns & Product Warranty
What is Smart Storage Australia's return policy?
We offer a 30-day hassle-free return policy because we're confident you'll love our storage solutions:
- Return unused, unopened products within 30 days
- Original packaging required
- Contact info@smartstorage.au to initiate returns
- Full refund processed once item received
Do storage products come with warranty coverage?
Yes! Every Smart Storage Australia product includes some sort of warranty:
- Most contain a Minimum 12-month warranty coverage
- Protection against manufacturing defects
- Extended warranty will be available in the future as we work closely with suppliers.
- Warranty details listed on each product page
What if my storage product arrives damaged?
We take great care in packaging, but if issues occur:
- Contact us within 7 days of delivery
- Email photos to info@smartstorage.au
- We'll arrange immediate replacement or full refund
- No return shipping costs for faulty items
Customer Support & Business Services
How can I contact Smart Storage Australia support?
Our friendly Australian customer service team is here to help:
- Email: info@smartstorage.au (24-hour response guaranteed)
- Contact form: Available on our website
- Online Chat: Yes, that is us as well if you just want to chat via the online chat tool.
- Business hours: Monday-Friday 9AM-5PM AEST, we are around on weekends though if needed.
- Support topics: Product advice, orders, returns, technical questions
Do you offer bulk pricing for businesses and trades?
Yes! We provide special pricing for:
- Property managers and real estate professionals
- Interior designers and organisers
- Retail businesses requiring storage solutions
- Trade customers with regular orders
Contact info@smartstorage.au for custom bulk pricing quotes.
Do you have an affiliate or partnership program?
We did! But shut down the original one as we felt it just was not the right time... But if you are:
- Home organisation bloggers and influencers
- Interior design professionals
- Retail partners
- Content creators in the home improvement space
Email info@smartstorage.au to discuss collaboration opportunities.
Smart Storage Gift Cards
Do Smart Storage Australia gift cards expire?
No expiry date! Our gift cards:
- Never expire - use them whenever you're ready
- Perfect for housewarming gifts, birthdays, or holidays
- Available in multiple denominations
- Can be used across our entire product range
NOTE: They are digital only (i.e. emailed to you)
How do I use my Smart Storage gift card?
Simple redemption process:
- Add storage products to your cart
- Enter your unique gift card code at checkout
- Discount applied automatically
- Complete your order and enjoy your organised home!
Expert Organisation Tips & Resources
How do I choose the right storage solution for my home?
Consider these factors when selecting storage products:
- Available space - Measure your area before ordering
- Storage needs - What items need organising?
- Room function - High-traffic areas need durable solutions
- Style preferences - Match your home's aesthetic
- Budget considerations - We offer options for every price range
Contact our team for personalised product recommendations based on your specific needs.
What makes Smart Storage Australia products different?
Our storage solutions are:
- Space-efficient - Maximise every inch of your home
- Quality-tested - Durable materials for long-lasting use
- Family-friendly - Safe, practical designs for busy households
- Competitively priced - Best value for money in Australia
- Trend-forward - We are trying our best to keep up with the latest trending products and get them onboard.
Ready to transform your home organisation? Browse our complete range of Australian-approved storage solutions with FREE shipping over $50 and our 30-day money-back guarantee