Refund policy

We're a small family business and we want you to be happy with what you buy.

Change your mind? 30 days

If something isn't right for you, tell us within 30 days of delivery via email at info@smartstorage.au. [This applies to sale items too].

• Items need to be unused, unassembled and in their original packaging.
• Return postage for change-of-mind returns: We will work with your to either arrange the return and we deduct the cost from your refund or you arrange your own courier. Large items like sheds can be costly to return, so ask us first and we'll tell you the exact cost before you commit.
• Once we receive and check the item, we refund to your original payment method within 3 business days. (we do this as quickly as we can, most times within the day that we receive the item back)
  
  

Faulty, damaged or wrong item?

You're covered by the Australian Consumer Law, whether or not the item was on sale and whether or not 30 days have passed. Email us photos and your order number and we'll arrange a repair, replacement or refund. We cover the cost of returning faulty items.

Please check deliveries when they arrive and let us know about transit damage as soon as you can so we can sort it with the courier quickly.

 

Can't be returned for change of mind

Gift cards and items that have been assembled or installed. This does not affect your rights for faulty items.

 

To start a return, you can contact us at: info@smartstorage.au. We will revert quickly with any questions and next steps to get the process underway quickly. Any questions on returns also use the email above and we are happy to answer them.