Frequently Asked Questions

Shipping & Delivery

How long does delivery take to my suburb?

Most Australian metro areas receive delivery within 5-7 business days. Regional areas typically arrive within 7-10 business days. Your shed ships from our Australian warehouse, and you'll receive tracking details within 24/48 hours of ordering. Free shipping applies to all orders over $50 (this shed qualifies!).

How is the shed packaged for delivery?

Your shed arrives in 2-3 manageable flat-pack boxes (heaviest box is approximately 35kg). The courier delivers to your property entrance or garage - you won't need a forklift or special equipment. Everything fits through a standard doorway if you need to move boxes to your backyard.

Assembly & Installation

Is this difficult to assemble? I'm not super handy.

Honestly? If you can assemble IKEA furniture, you can build this shed. Most customers complete assembly in 6-10 hours with 2-3 people helping. The instructions are clear with step-by-step diagrams, and all hardware is included. We recommend setting aside a Saturday, grabbing a mate, and making it a project. Thousands of Australian families have successfully built this exact model.

What tools do I need to assemble this shed?

You'll need basic household tools: cordless drill, screwdriver, adjustable spanner, level, and measuring tape. No specialised equipment required. If you've got a rubber mallet, that helps too, but it's not essential.

Do I need to prepare a concrete base before assembly?

Yes, we strongly recommend a level concrete pad or paver base. This ensures your shed sits level, drains properly, and lasts for decades. The base should be slightly larger than the shed footprint (we suggest 390cm x 220cm to allow workspace). Need help? Check out our complete guide to anchoring metal sheds in Australia.

Product Features & Quality

Will this shed rust? I live near the coast / in a high-rainfall area.

Great question - this is where quality matters. The shed uses galvanized steel panels and a 23-gauge zinc steel frame specifically designed for harsh Australian conditions. The galvanization process creates a protective zinc coating that prevents rust, even in coastal salt spray or tropical humidity. We have customers using this shed everywhere from Darwin to Hobart with zero rust issues after years of use.

How weatherproof is this shed? Will my tools stay dry?

Completely weatherproof when properly assembled and anchored. The gable roof design with overlapping panels sheds water effectively (no pooling). The 4 ventilation shutters prevent condensation buildup while keeping rain out. Your tools, equipment, and stored items will stay bone dry through Melbourne storms or Brisbane wet seasons.

What can I actually fit inside this shed?

The main shed (2.57m x 2.05m) comfortably fits a ride-on mower, multiple bikes, tool bench, shelving units, and garden equipment. The side storage (1.29m x 2.07m) is perfect for firewood stacks, outdoor cushions, pool equipment, or bulk garden supplies. Most customers are surprised by how much organised storage they gain - it's genuinely transformative for backyard clutter.

Purchase Confidence

What's your return policy if I'm not happy with it?

We offer a straightforward 30-day return policy. If the shed doesn't meet your expectations, contact our Australian-based support team and we'll arrange the return. We're a family business - your satisfaction matters to us. That said, returns on this product are exceptionally rare because customers love the quality and functionality.

Is there a warranty? What if something goes wrong?

Yes, this shed includes a comprehensive Australian warranty covering manufacturing defects and material failures. Full warranty details are in your product packaging. If you experience any issues, our Melbourne-based support team (no overseas call centres) will take care of you quickly.

Can I pay with Afterpay or in instalments?

While we're currently working with Afterpay to get approved, we offer PayPal Pay in 4 right now - which lets you split your purchase into 4 interest-free payments. We also accept Shop Pay, Apple Pay, Google Pay, and all major credit cards. Payment plans make premium storage affordable for every Australian family.

Why should I buy from SmartStorage.au instead of Bunnings or Kmart?

Fair question! Here's our difference: we're a family-run Australian business offering premium quality at direct-to-consumer pricing. We don't have massive retail overheads, so you get industrial-grade construction (23-gauge zinc steel) at prices comparable to big-box store budget sheds. Plus, you're supporting a local family business, you get personal customer service from our Melbourne team, and we obsess over getting you organised. We ship fast, we're here if you need help, and we genuinely care about your backyard transformation.

Still have questions? Our Melbourne-based team is here to help! Contact us directly - we're real people who actually answer the phone and reply to emails the same day.